Application Support Engineer – Graph Databases

Summary

We are seeking a skilled Application Support Engineer specializing in Graph Databases to join our IT Services team. In this pivotal role, you will ensure the stability and optimal performance of critical database infrastructure, serving as the primary point of contact for technical inquiries and system maintenance. Your expertise will be essential in maintaining high availability, resolving complex operational challenges, and facilitating seamless collaboration across technical teams to support business objectives.

Responsibilities

• Diagnose and resolve intricate technical issues related to application functionality and database performance.
• Continuously monitor system health and application metrics to proactively identify potential bottlenecks or failures.
• Conduct in-depth performance analysis to optimize query execution and enhance overall system efficiency.
• Collaborate effectively with cross-functional teams to address incidents and implement long-term solutions.
• Manage, maintain, and optimize graph database environments to ensure data integrity and rapid retrieval.
• Provide comprehensive application support, including troubleshooting, incident management, and user assistance.

Requirements

Requirements:

• Possess 4 to 6 years of professional experience in application support or database administration.
• Demonstrate proven proficiency in graph database technologies and their specific operational nuances.
• Exhibit strong capabilities in system monitoring, performance tuning, and root cause analysis.
• Display exceptional troubleshooting skills with a focus on rapid issue resolution.
• Maintain a solid understanding of database management principles and optimization strategies.
• Show a track record of effective teamwork and clear communication within technical environments.