Application Support Engineer-IT Business Systems

Company Description Sefco Zeelandia SA is a long-established player in the Greek bakery ingredients market, founded in 1965 and strengthened through a joint venture in 1992 with the Netherlands-based Zeelandia Royal Group. Zeelandia, founded in 1900, operates in more than 100 countries and is recognized globally in the bakery ingredients business. Together, Sefco Zeelandia SA partners closely with customers to explore and innovate within the bakery sector. The company focuses on inventive solutions that help customers bake, manage, and sell more effectively, always seeking new opportunities and better ways of working. This culture of continuous exploration and innovation shapes both the products offered and the way teams collaborate internally.

Role Description The Application Support Engineer – IT Business Systems is a full-time, on-site role based in Spata. This role is responsible for providing day-to-day support for business applications, investigating and resolving user issues, and ensuring smooth operation of core IT systems that support bakery and commercial processes. The engineer will respond to support requests, perform root-cause analysis, manage incident resolution, and coordinate with internal teams and external vendors when needed. Typical tasks include monitoring system performance, configuring and testing application changes, documenting solutions and procedures, and contributing to small enhancements or projects. The role also involves collaborating closely with business stakeholders to understand requirements, improve workflows, and deliver reliable, user-friendly application experiences.

Qualifications

• Candidates should possess strong Application Support skills, including experience with business systems and user support.
• Candidates should possess solid Technical Support and Troubleshooting skills for diagnosing and resolving application and system issues.
• Candidates should possess well-developed Analytical Skills to interpret data, identify patterns, and perform root-cause analysis.
• Candidates should possess clear and effective Communication skills to interact with users, document solutions, and collaborate with cross-functional teams.
• Relevant qualifications such as a degree in Computer Science, Information Systems, Engineering, or a related field are beneficial.
• Experience with ERP or other enterprise business applications, database concepts, and basic scripting or configuration is an advantage.
• Ability to prioritize tasks, work methodically under time constraints, and maintain a customer-focused approach in an operational environment.
• Familiarity with IT service management practices (e.g., ITIL) and previous experience in manufacturing, FMCG, or bakery-related industries is considered a plus.