Application Support Engineer (Java / .NET)

About the role
NEXIFY Technologies (M) is seeking an Application Support Engineer (Java / .NET) to join our dynamic technical team. This is a full-time position based in Kuala Lumpur. In this role, you will be responsible for providing comprehensive technical support and maintenance for our enterprise applications built on Java and .NET platforms. You will be a critical member of our support team, ensuring that our applications run smoothly and efficiently whilst delivering exceptional service to both internal stakeholders and external clients. This position offers the opportunity to work across the full application lifecycle, from troubleshooting and bug resolution to performance optimization and system enhancements.

Key responsibilities

1. Provide first and second-line technical support for Java and .NET applications, responding to user queries and resolving technical issues in a timely manner
2. Diagnose and troubleshoot application performance issues, errors and bugs using appropriate debugging tools and methodologies
3. Conduct root cause analysis on application failures and implement sustainable solutions to prevent recurrence
4. Monitor application logs, system performance metrics and alerts to proactively identify and address potential issues
5. Collaborate with development teams to understand application architecture, configurations and dependencies
6. Perform code reviews and provide technical guidance on best practices for application support and maintenance
7. Document technical issues, resolutions and workarounds in a comprehensive knowledge base
8. Assist with application deployment, patching and release management activities
9. Support database-related issues and coordinate with database administrators as needed
10. Maintain detailed records of incidents, changes and system configurations for audit and compliance purposes

What we're looking for

1. A minimum of 3 years' experience in application support or software development roles, with hands-on experience in Java and/or .NET environments
2. Strong proficiency in Java programming language, including understanding of Spring Framework, Hibernate and related technologies, or equivalent .NET expertise with C#, ASP.NET and the .NET Framework
3. Solid knowledge of relational databases such as SQL Server, Oracle or MySQL, including basic SQL query writing and optimization
4. Experience with application servers such as Tomcat, JBoss, IIS or similar platforms
5. Familiarity with debugging tools, logging frameworks and application monitoring tools
6. Understanding of software development lifecycle (SDLC) and version control systems such as Git or SVN
7. Excellent problem-solving skills and the ability to analyze complex technical issues methodically
8. Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders
9. Experience with Linux/Windows system administration is highly desirable
10. Knowledge of cloud platforms such as AWS, Azure or Google Cloud is a plus
11. Relevant certifications in Java, .NET or related technologies are advantageous

What we offer

NEXIFY Technologies (M) is committed to creating a supportive and collaborative work environment where our employees can thrive. We offer competitive remuneration packages commensurate with experience and qualifications.

Company Staff Benefits (Fixed allowance as part of salary package):

• Transportation allowance ： RM400/month
• Internet/Communication allowance: RM400/month
• Food allowance: RM300/month
• Travel allowance: RM100/day *
• Medical & Accidental Insurance

About us

NEXIFY Technologies (M) is a forward-thinking technology company specialising in enterprise software solutions and IT services. We are dedicated to delivering innovative, reliable and scalable technology solutions that help our clients transform their businesses and achieve their strategic objectives. Our team comprises talented professionals who are passionate about technology and committed to excellence.

Ready to apply?

If you meet the requirements and are excited about this opportunity, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any supporting certifications or portfolios to our recruitment team. Apply now to join NEXIFY Technologies (M) and advance your career in application support and software engineering.