Application Support Engineer-L1/2

We are looking for Application Engineers who have worked on below tools/ applications for Operations:

• UFM (IBM Unified Fault Management Netcool, Impact, Jazz, ITNM, Omnibus etc)
• BMC Remedy
• Job Responsibilities
• Responsible for day-to-day operations of OSS Application.
• Work as part of a team to provide 24 x 7 support for multiple OSS applications.
• Respond to user requests within agreed SLA and provide timely updates.
• Support L1/L2 core operations and perform shifts.
• Document and report daily issue, help analyze critical issue and devise RCA
• Perform System health check & reporting
• Co-ordinate with various teams on a routine basis on issues/fixes, etc.
• ITIL knowledge is desired