Application Support Engineer (L1/L2)

Job highlights

• Solid working experience in an application support function working in 24*7 shift at onsite environment,driving high availability on active environments and adhering to SLA
• Additionally,experience with JBoss and Dynatrace for system monitoring and issue resolution will be highly valued
• Experience with relational databases such as Oracle,Postgres or equivalent

We are seeking an Application Support Engineer with a strong background in Java (Struts), Oracle PL/SQL, and UNIX Shell Scripting (Minimum 2 years of specific experience). Your primary responsibility will revolve around supporting and maintaining applications built on these technologies. Additionally, experience with JBoss and Dynatrace for system monitoring and issue resolution will be highly valued. The role will involve close collaboration with various teams across different layers of the infrastructure.

Responsibilities

• Provide L1/L2 support for payment solutions in a banking environment.
• Solid working experience in an application support function working in 24*7 shift at onsite environment, driving high availability on active environments and adhering to SLA.
• Excellent analytical and problem-solving skills with a strong automation mind-set
• Good ITIL knowledge in Change Requests, Incidents, Problem Managements.
• Monitor and resolve system issues using JBoss and Dynatrace.
• Maintain a deep understanding of requirements and system design for effective troubleshooting and support.
• Experience with relational databases such as Oracle, Postgres or equivalent.
• Experience in planning, deploying, and reviewing changes for critical applications.
• Utilize expertise in Java, Struts, and Spring Framework to address system issues and optimize performance.
• Demonstrate strong knowledge of Oracle PL/SQL for database-related support tasks.
• Create and maintain technical documentation pertaining to project specifications and support procedures.
• Offer guidance and mentoring to junior team members for effective peer learning and development.
• Ensure seamless communication between technical and non-technical stakeholders and companies involved in the payment solution ecosystem.

Skills

• Proficiency in Java (Struts), Oracle PL/SQL, and UNIX Shell Scripting.
• Experience with JBoss and Dynatrace for system monitoring and issue resolution.
• Excellent soft skills for effective communication and proactive in collaboration in a banking environment.
• Familiarity with payment solutions and banking systems is advantageous.