Application Support Engineer- L2 & L3

Seeking an experienced Manager AI Application Support (L2) to lead Level 2 support operations for a growing portfolio of AI-powered applications. The role will be responsible for incident management, service delivery, troubleshooting, stakeholder management, knowledge management, and continuous improvement of AI support processes.

The ideal candidate should have:

• 1014 years of experience in Application Support, Production Support, Service Operations, or ITSM environments.
• Strong understanding of OpenAI, Azure AI, Generative AI applications, and common AI platform issues.
• Hands-on experience with ServiceNow, Incident, Problem, and Change Management processes.
• Strong cloud knowledge across Azure, with exposure to AWS/GCP.
• Experience leading support teams, managing SLAs, driving root cause analysis, and coordinating with engineering/product teams.
• Exposure to AI/ML production environments, LLMOps/MLOps, monitoring tools, and automation/scripting is highly desirable.
• Ability to scale support operations, establish governance, and drive continuous service improvement.

Location: Bangalore, Gurgaon
Level: Manager
Preferred Background: IT Services, Consulting, Cloud Operations, AI Platform Support, Application Support, or Service Delivery organizations.

Interested Candidate please share your Cvs @ [email protected]