Application Support Engineer – L2 (Banking Sector)

Company Description IT Valley is a regional system integrator delivering technologies, platforms, and business solutions across telecommunications, oil and gas, banking, and general business sectors. For over 22 years, the company has operated in Egypt, the UAE, and KSA, serving both public and private organizations. Its services span new hardware and software implementation, ongoing IT support, and end-to-end solution delivery. IT Valley focuses on helping clients overcome operational challenges, optimize performance, and achieve their strategic goals. Team members join a growth-oriented environment working with diverse industries and complex technology landscapes.

Role Description The Application Support Engineer – L2 (Banking Sector) is a full-time, on-site role based in Qesm El Giza. The role involves providing second-level support for banking applications, including incident resolution, service requests, and problem management. Daily responsibilities include diagnosing and troubleshooting application issues, analyzing root causes, and coordinating with development and infrastructure teams for complex cases. The engineer will monitor application performance, ensure adherence to SLAs, and document solutions, workarounds, and operational procedures. The role also requires close collaboration with banking clients, clear communication of technical updates, participation in deployment and upgrade activities, and support during critical production events and scheduled maintenance windows.

Qualifications

• Candidates should possess strong Application Support skills, including experience with L1/L2 incident handling, configuration, and monitoring of enterprise or banking systems.
• Candidates should possess solid Technical Support capabilities, with familiarity in operating systems, databases, interfaces, and basic networking concepts relevant to application environments.
• Candidates should possess advanced Analytical Skills and Troubleshooting abilities, including root cause analysis, log review, and systematic problem-solving under time constraints.
• Candidates should possess effective Communication skills, with the ability to interact clearly with business users, technical teams, and external stakeholders, both verbally and in writing.
• Relevant experience in the banking or financial services sector, especially with core banking or payment systems, is highly beneficial.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Knowledge of ITIL practices, incident and change management processes, and ticketing tools is an advantage.
• Ability to work on-site in Qesm El Giza, manage priorities in a high-availability environment, and support occasional after-hours or weekend activities when required.