Application Support Engineer (L2)- NetSuite & Enterprise Applications

We are looking for a support professional who has administered and configured NetSuite in a production environment, while also having exposure to adjacent enterprise applications and integrations such as Workday, Salesforce, Boomi, SuiteScript support, APIs, middleware, or ERP data flows.

Shift : 6pm to 3am

Required Experience and Skills

• 5+ years of experience in application support, ERP support, SaaS administration, or systems administration.
• Hands-on NetSuite administration and configuration experience in a production environment.
• Practical experience with user onboarding, offboarding, access changes, role management, permissions, security administration, workflows, saved searches, reporting, dashboards, and rate table configuration.
• Experience supporting business-critical applications and resolving L2 incidents and service requests.
• Ability to work directly with business users, internal teams, and external vendors.
• Strong troubleshooting, communication, documentation, and follow-through skills.
• Ability to operate independently in a remote support model.

Preferred Experience

• Salesforce administration or application support experience.
• Workday administration or application support experience.
• Boomi administration, monitoring, or integration support experience.
• Exposure to ERP integrations, middleware platforms, APIs, data flows, or interface troubleshooting.
• SuiteScript troubleshooting or support exposure for existing scripts. Development ownership is not required.
• Experience supporting a global user base across multiple time zones.
• Experience working in an IT service management environment, including incident, request, problem, and change management.

Key Responsibilities

NetSuite Administration and L2 Support

• Administer and support the NetSuite platform on a day-to-day basis.
• Configure and maintain user accounts, roles, permissions, access controls, and security settings.
• Manage employee onboarding, offboarding, transfers, and access changes within NetSuite.
• Configure and maintain workflows, approval paths, system settings, business configurations, saved searches, reports, and dashboards.
• Configure and maintain rate tables and pricing-related configurations where applicable.
• Support NetSuite releases, regression testing, validation activities, and post-release checks.
• Maintain application support documentation, configuration records, and operational procedures.

Application Support Operations

• Serve as the L2 escalation point for business application incidents and service requests.
• Investigate, troubleshoot, and resolve application-related issues within agreed service levels.
• Work with business users to understand issues, reproduce problems, and provide practical resolutions or workarounds.
• Coordinate with vendors, implementation partners, or L3 resources when escalation is required.
• Identify recurring issues and support root cause analysis, problem management, and knowledge article creation.
• Follow change management practices for approved configuration updates.

Security, Access, and Compliance Support

• Provision, modify, and deprovision user access across supported applications.
• Perform role and permission reviews to support access governance requirements.
• Ensure user access follows least-privilege principles and company standards.
• Support audit requests by providing evidence related to access, configuration, and support activity.

Enterprise Application and Integration Support

• Support integrated enterprise applications such as Salesforce, Workday, Boomi, finance systems, HR systems, procurement platforms, and other SaaS business applications.
• Monitor application integrations, interface health, scheduled jobs, and data flow issues.
• Troubleshoot integration failures, data mismatches, and synchronization issues in coordination with vendors or technical teams.
• Support testing activities for configuration, integration, and application changes.
• Use SuiteScript knowledge, where available, to troubleshoot and support existing scripts only. This role is not intended for custom NetSuite development.

What We Are Looking For

• A hands-on L2 application support engineer who can administer NetSuite and support day-to-day business operations.
• Someone who has configured NetSuite, not just used NetSuite.
• Someone comfortable managing users, roles, workflows, access controls, reports, saved searches, rate tables, and operational support tasks.
• Someone with broader enterprise application exposure across Salesforce, Workday, Boomi, integrations, or similar platforms.