Application Support Engineer (L2 / Production Run) w/FR

Are you an experienced IT Operations / Exploitation Engineer with a solid background in production run, batch job scheduling, and file transfer systems? Ready to manage mission-critical banking environments within a major European financial technology hub?

At act digital , we are recruiting an experienced IT Operations / Exploitation Engineer to join our client's captive tech hub in Lisbon. In this role, you will act as a pivotal N2 technical support and technical integrator, ensuring system operability, batch scheduling reliability, and seamless production runs.

What you will do

• Production Run & L2 Support (MCO): Ensure application availability and system operability in RUN OPEN mode (CMDB updates, operational documentation, obsolescence, and vulnerability tracking).
• Workload Scheduling & Supervision: Define, plan, and monitor real-time batch job processing via Control-M and V-TOM ; respond swiftly to incidents ( abends ), SLA breaches, and dependency issues.
• Daily Operations & Incident Recovery: Trigger and control batch executions, execute operational restarts, and monitor system resources (disk space, queues, memory).
• Managed File Transfer (MFT): Supervise critical file transfers, troubleshoot anomalies, and manage flow incidents across systems.
• Technical Integration & Continuous Improvement: Act as the technical integrator coordinating with CP/ScrumOps, support application teams, optimize batch cycles, and enforce DevOps best practices (automation, observability, security).

What we are looking for

• Experience: Proven track record (Mid to Senior / Expérimenté ) in IT exploitation, production support, or application operations.
• Batch Scheduling Tools: Hands-on experience with Control-M and/or V-TOM (job scheduling, chain adjustments, incident remediation).
• Operations & Systems: Strong foundations in Linux and Windows environments, process management, log inspection, and system resource monitoring.
• File Transfers & Delivery: Practical exposure to managed file transfer (MFT) protocols and incident handling on data flows.
• Incident Management & Documentation: Solid experience drafting operational runbooks, technical procedures, and activity reports.
• Languages: Working proficiency in French and English to communicate effectively with Paris-based entities

What we offer

• High collaboration with international infrastructure and architecture teams.
• A certified Great Place to Work culture with strong internal mobility and technical upskilling paths.

📩 Ready to steer mission-critical operations? Apply now or send me a direct message!

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