Application Support Engineer (L2 Support)

We are seeking an experienced MSBI, SSIS, and Python Support Engineer to provide L2 application support for enterprise data integration and reporting platforms.

The role involves:

• Monitoring and troubleshooting SSIS jobs, Python-based applications, and ETL workflows
• Investigating and resolving data issues and production incidents
• Performing Root Cause Analysis (RCA) and implementing preventive actions
• Ensuring adherence to SLA commitments
• Collaborating with business users, L3 teams, and infrastructure teams to support production environments
• Implementing minor enhancements and driving continuous service improvements
• Supporting incident, problem, and change management processes
• Monitoring production systems and maintaining operational stability
• Preparing RCA documentation and support reports

Key Skills Required

• MSBI Suite
• SSIS (SQL Server Integration Services)
• SSRS (SQL Server Reporting Services)
• SQL Server
• Query writing and optimisation
• Data analysis
• Python Scripting
• Production support monitoring and troubleshooting
• Incident, Problem, and Change Management
• Root Cause Analysis (RCA) and documentation
• Knowledge of scheduling tools such as Control-M (preferred)
• Strong understanding of ITIL-based L2 Support processes

Experience Profile

The ideal candidate should have hands-on experience in:

• Enterprise data integration platforms
• Reporting solutions and ETL support
• Production support environments
• Stakeholder communication and issue management
• Service improvement initiatives and operational excellence