Application Support Engineer [Must have AWS, Prometheus, Grafana]

Job Title: Application Support Engineer [Must have AWS strong skills in Prometheus, Grafana] Location: 2805 N. Dallas Pkwy, Suite 300, Plano, TX 75093- (Work from office Tuesdays through Thursdays) Duration: Long Term Contract Job Description Key must have skills: Hands-on experience in L1 application support for Java-based microservices on AWS, with strong skills in Prometheus, Grafana, incident management, and troubleshooting.

Total number of years of experience required: 2-4 years

Job Description We are seeking a hands-on App Support Engineer with 2–4 years of experience to provide proactive customer support for enterprise-grade applications built on Java, AngularJS, and AWS . The role involves triaging and resolving incidents, analyzing system behavior, and coordinating with engineering and DevOps teams to ensure high availability and performance. The ideal candidate will have a strong technical foundation, excellent troubleshooting capabilities, and the ability to communicate effectively with technical and non-technical stakeholders.

Roles & Responsibilities

• Strong hands-on experience in Java application debugging
• Proven ability in triaging, analyzing logs, and restoring services
• Exposure to cloud-native microservices and containerized environments
• Excellent communication and stakeholder management
• Skilled in incident prioritization, root cause documentation, and post-mortem analysis
• Good understanding of production operations and on-call support models

Nice to Have Skills

• Familiarity with CI/CD and DevOps workflows
• Awareness of cloud security and operational best practices
• Basic scripting for automation and diagnostics