Application Support Engineer - Prolog

We are looking for an experienced Application Support Engineer to manage and support engineering and construction project management tools such as Prolog, ProjectSight, CostX, and similar platforms.

This role requires a strong understanding of construction workflows, hands-on experience in application configuration and support, and the ability to troubleshoot complex issues while working closely with cross-functional teams.

Requirements Application Support Engineer - Prolog

Experience: 5-10 Years

Work Mode: Work From Office / Hybrid

Department: Engineering Applications / IT Support

Employment Type: Full-Time

Notice Period: Up to 15 Days Preferred

Key Responsibilities

Application Support Administration

• Provide Tier 2/3 support for Prolog and related applications, ensuring system stability and timely issue resolution.
• Troubleshoot workflow issues, configuration problems, and performance bottlenecks.
• Administer and configure modules such as cost control, document management, RFIs, submittals, and contracts.
• Manage support tickets through tools like ServiceNow and coordinate with vendors when required.

System Configuration Maintenance

• Configure user roles, permissions, workflows, templates, and project structures.
• Support system upgrades, patches, testing, and rollout of new features.
• Assist with data imports/exports, integrations, and environment setup.

User Support Enablement

• Provide hands-on support and guidance to end users across engineering and project teams.
• Develop training materials, documentation, and best-practice guides.
• Conduct onboarding and refresher sessions for users on supported tools.

Data, Reporting Analysis

• Perform data validation, quality checks, and reconciliation across systems.
• Generate reports, dashboards, and analytics for project and management teams.
• Translate business requirements into system reports and outputs.

Cross-Functional Collaboration

• Work closely with project managers, engineers, estimators, and finance teams to understand workflows.
• Collaborate with IT and development teams on integrations and system improvements.
• Contribute to continuous improvement initiatives for system efficiency and user experience.

Required Skills Experience

• 5-10 years of experience in application support or engineering systems.
• Hands-on experience with Prolog, ProjectSight, CostX, or similar tools.
• Strong understanding of construction workflows (RFIs, submittals, cost management, document control).
• Experience with application configuration, workflow administration, and reporting.
• Strong troubleshooting and analytical skills.
• Familiarity with SQL, data structures, or reporting tools is an advantage.
• Excellent communication skills with the ability to support users across technical levels.

Good to Have- Experience in the engineering, construction, or infrastructure domain.

• Exposure to ITSM tools like ServiceNow.
• Experience supporting multiple enterprise applications.
• Willingness to learn and support additional engineering tools. About the Company

Our client is a global technology organization supporting engineering, construction, and infrastructure projects through digital platforms and enterprise applications. The company focuses on enabling efficient project execution through system-driven workflows, data visibility, and process optimization. The team works closely with project, engineering, and operations stakeholders to ensure seamless application performance and user experience across critical platforms.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.