Application Support Engineer - Senior Analyst

Job Summary

We are looking for a 3-5 years of Application Production Support candidate for ReportHub project, a regulatory reporting platform. This role requires basic understanding of regulatory reporting, application-level debugging, and incident management in a fast-paced environment.

This is a permanent full-time position located in Bangalore.

Responsibilities

• Provide 24x7 production support, ensuring high availability and performance of customer applications.
• Handle incident management, including troubleshooting, root cause analysis (RCA), and resolution for P1 P4 issues.
• Collaborate with development teams for fixes and deployments, while maintaining compliance with ITIL standards.
• Monitor application performance, analyze logs, and implement preventive measures for recurring issues.
• Maintain documentation, SOPs, and RCA reports, and communicate effectively with stakeholders.

Key Skills Experience

• 3-5 years in application production support with regulatory reporting domain knowledge.
• Hands-on experience with incident handling, JIRA, SQL/NoSQL, and application debugging.
• Familiarity Azure, Linux and basic networking concepts.
• Experience of writing SQL queries.
• Problem solving skills and ability to manage multiple issues simultaneously.
• Knowledge of ReportHub(a regulatory reporting tool) platform is good to have.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.