Application Support Engineer – ServiceNow

About the role

We are looking for an Application Support Engineer – ServiceNow who will be responsible for supporting and maintaining critical business systems, resolving application issues, and ensuring the stability and reliability of ServiceNow environments. The ideal candidate is highly experienced in ServiceNow, comfortable working across multiple teams, and capable of providing technical leadership, making key decisions, and driving effective solutions to complex issues.

Key responsibilities

• Act as a Subject Matter Expert (SME) in ServiceNow and provide technical guidance to the team.
• Lead and collaborate with team members to ensure effective application support and issue resolution.
• Make technical and operational decisions within the team and contribute to decisions across multiple teams.
• Investigate application issues, perform root cause analysis, and implement effective solutions.
• Coordinate with stakeholders and support teams to ensure timely resolution of incidents and maintain service quality.
• Monitor system health and proactively identify potential risks that may impact business operations.
• Support continuous improvement initiatives to improve system reliability and operational efficiency.
• Facilitate knowledge sharing, mentoring, and best-practice adoption within the team.
• Configure and customize ServiceNow modules based on business and operational requirements.
• Support automation and scripting initiatives within ServiceNow.

About you

• 5–8+ years of hands-on experience with ServiceNow.
• Expert-level proficiency in ServiceNow.
• Strong understanding of IT Service Management (ITSM) principles and workflows.
• Hands-on experience with Incident, Problem, and Change Management processes in ServiceNow.
• Experience configuring and customizing ServiceNow modules.
• Knowledge of ServiceNow ITSM and CSDM.
• Familiarity with ServiceNow scripting and automation capabilities.
• Strong troubleshooting and root cause analysis (RCA) skills.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to work independently, make sound technical decisions, and provide solutions across multiple teams.