Application Support Engineer (SQL and Azure) | HMO on Day 1 + Free Dependent

Duties and Responsibilities

• Review and investigate support tickets, including analyzing logs and technical details, before escalating issues to software engineers when necessary.
• Resolve customer issues directly when fixes do not require code changes.
• Prioritize and triage support requests based on internal priorities, customer impact, and urgency.
• Create and maintain support documentation, including user guides, videos, FAQs, and self-service resources.
• Become a subject matter expert on the product to confidently support customers and internal teams.
• Gather and communicate customer feedback to the Product team to help shape future enhancements and roadmap decisions.
• Analyze bug reports and support trends to help improve product quality, testing processes, and overall user experience.
• Act as a trusted product resource across the organization for all product-related concerns and inquiries.
• Continuously identify opportunities to improve support workflows, processes, and product supportability.
• Manage deployment infrastructure for internal environments in Azure and support software release deployments to customers.

Minimum Requirements and Qualifications

Key Skills

• Strong SQL knowledge, including the ability to write, run, and troubleshoot scripts.
• Broad technical aptitude with the ability to quickly adapt to different tools, systems, and technologies.
• Experience working with software integrations, ideally using Azure Data Factory or similar cloud-based integration tools.
• Familiarity with cloud platforms, preferably Microsoft Azure.
• Proven experience supporting enterprise customers and building strong, long-term client relationships.
• Hands-on approach to troubleshooting and issue resolution.
• Passion for technology and delivering exceptional customer experiences.
• Excellent written and verbal communication skills when working with customers and technical teams.
• Confidence in raising issues, escalating concerns, and collaborating across teams at all levels.
• Strong analytical thinking, attention to detail, and a methodical problem-solving approach.
• Naturally curious mindset with a proactive attitude toward learning and improvement.

Education and Experience

• Bachelor’s/College degree in a relevant field preferred.
• Minimum of 2 years of experience in technical support, application support, or a related role.

Additional Qualifications (Preferred but Not Required)

• Familiarity with technologies such as Vue.js, JSON, or .NET.
• Experience using Microsoft tools such as Teams and Office, as well as collaboration platforms like Slack.
• Microsoft Azure certification is a plus.
• Experience working in a startup or fast-paced environment where building and improving processes was part of the role.
• Understanding of how large professional services firms and global enterprise organizations operate.

Applicant Privacy Notice & Consent

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2.  Retention

If your application is successful, this data will become part of your personnel file. If we do not hire you at this time, we will keep your information on file for two (2) years for record-keeping and talent pool purposes.

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You have the right to access, correct, or request the deletion of your personal data at any time by contacting our Data Protection Officer at [email protected]. To learn more about how we handle and protect your information, please read our full Applicant Privacy Notice.

Consent Statement

By submitting your application and resume through this job board, you expressly consent to the processing of your personal data for recruitment and hiring purposes as described above and in accordance with Enshored’s Applicant Privacy Notice.