Application Support Engineer – Trading Systems

About the role

You will join the electronic trading support team of a global banking institution, providing front-line production support for equities and derivatives trading platforms across APAC markets. Working alongside traders and technologists, you will ensure the stability and performance of mission-critical trading applications in a fast-paced, high-stakes environment.

Key responsibilities

• Support equities and derivatives trading/pricing applications (Stocks, ETF, Warrants, Options & Futures) across APAC markets on Linux platforms
• Troubleshoot and diagnose functional and technical issues in the production environment
• Manage and track daily production problems and user requests; ensure timely resolution and clear communication to stakeholders
• Report bugs back to local and overseas development teams
• Handle business-driven or exchange-driven projects, including system enhancements and market-driven change initiatives
• Conduct system Quality Assurance testing; perform deployment or upgrade of mission-critical trading applications and systems
• Monitor system performance and operations; proactively identify and address any issues to ensure optimal system availability
• Follow ITIL Application Support methodology for incident escalation and system change management procedures
• Provide and maintain system and process documentation
• Rotational shift duties required (morning/lunch shifts, weekend and holiday support as per roster)

About you

• University degree in Information Technology, Computer Science, or a related discipline
• Minimum 1–2 years of experience in trading application support, preferably within a financial services or investment banking environment
• Strong technical and scripting knowledge in Linux/Unix environments
• Proficiency with Python in both Linux and Windows environments
• Experience with system monitoring tools
• Experience with batch scheduling systems
• Good business knowledge of cash and derivatives products and market rules
• Knowledge of Equities Derivatives pricing methods is an advantage
• Strong decision-making and analytical skills
• Proactive, results-driven, and takes initiative
• Ability to innovate and solve problems under pressure
• Strong team player with excellent interpersonal and communication skills
• Fluent in English (Cantonese/Mandarin a plus)