Application Support Engineers

JOB DUTIES

• Diagnose, troubleshoot, and resolve business applications and systems performance, connectivity and related problems.
• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.
• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.
• Provide remote support for clients and other staff.
• Assist in routing tickets and prioritize requests for technical assistance.
• Manage and review related tickets in all support queues.
• Document work, notes, and time in a professional services automation (PSA) ticketing system.
• Assist other departments with technical assistance and information as needed

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor s degree in computer science related field or five (5) years of hands on working experience.
• Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).
• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level physical and virtual infrastructure hardware.
• Supported new and existing equipment, hardware, and software upgrades.
• Interacted with third party vendors, contractors and providers to assist customers with service outages.
• Experience working in a team-oriented, collaborative environment.
• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

Confident candidates may forward their CV to

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.