Application Support Executive

Location: Hyderabad - Koti, Sultan Bazar (Work From Office)

Experience: 1 - 2 Years

Gender: Male / Female - Any

Immediate joiner preferred.

Job Title: L1 Application Support - Finacle CBS / LOS / GBM

Roles and Responsibilities

• Provide application support to customers through phone calls, emails, or chats.
• Troubleshoot issues related to Finacle core banking solutions and resolve them efficiently.
• Develop strong relationships with clients by understanding their needs and providing timely resolutions.
• Collaborate with internal teams to identify root causes of errors and implement fixes.
• Ensure accurate documentation of customer interactions, including issue tickets and knowledge base updates.

Desired Candidate Profile

• 1-2 years of experience in application support or a similar role.

• Strong understanding of Finacle core banking solutions (Finacle CRM) and its applications in the banking industry.

• Excellent communication skills for effective interaction with customers over phone/email/chat channels.

• Ability to work independently as well as part of a team environment, prioritizing tasks effectively under tight deadlines.

• **Benefits:**PF (Provident Fund), ESIC, Paid Leaves, Banking Holidays Off, On-time Salary, Growth in BFSI Banking Tech Domain