Application Support Executive - Group Functions| Thane

• To provide technical and functional support for enterprise applications used across group functions such as Finance, HR, Risk, Compliance, and Procurement.

• The role ensures smooth operations, timely issue resolution, and continuous improvement of business-critical systems.

Responsibilities

• Provide L1 and L2 support for application issues and interfaces.

• Ensure service improvements and adherence to SLAs/OLAs. Document incidents, resolutions, and system changes.

• Support audits and regulatory reporting.

• Monitor performance and availability of group applications (ERP, HRMS, Risk tools).

• Perform daily health checks, log reviews, and diagnostics.

• Support upgrades, patches, and config changes.

• Document root cause analysis and implement preventive actions.

• Liaise with Finance, HR, Risk teams to resolve issues.

• Coordinate with vendors and IT for fixes and enhancements.

• Participate in UAT and deployments.

• Identify automation opportunities and improve support workflows.

• Contribute to performance tuning and optimization.

Qualifications

Qualification needed: BTECH/ BCA/ BCS

Min Exp: 5 years

Max Exp: 8 years

3+ years of experience inapplication support and IT operations