Application Support Executive (Night Shift)

Responsibilities:

• Responding to technical support tickets.
• Talking directly to the customer to determine the nature of the technical issue.
• Connecting to the customers computer system via remote access.
• Identifying the nature of the hardware, software, or networking issue.
• Providing the customer with resolution choices.
• Installing new software/applications upgrades.
• Fixing any software or hardware issues.
• Providing minor technical or operational training.
• Completing IT support logs.

Requirements:

• Bachelors degree in information technology or computer science.
• 3 years of work experience as an IT or desktop support technician.
• Knowledge of remote desktop support systems including TeamViewer.
• Knowledge of operating systems, office software, enterprise software
• Exceptional communication skills, adept at conveying technical information to nontechnical customers.
• Good interpersonal and problem-solving skills
• Technical proficiency in communicating via Phone, Emails, Chat, Remote Sessions & Ticketing System
• Adept at managing multiple tasks while ensuring accuracy
• Knowledge about SQL and API will be added advantage
• Ready to work in rotating shifts as per requirement