Application Support Expert - Dynatrace

Valleysoft is a regional IT services provider delivering enterprise technology solutions, application development, process management, and infrastructure support for clients around the world. Working across complex client environments, the team helps organizations maintain reliable, high-performing systems that support critical business operations.

In this role, you will serve as a key technical resource for application support and monitoring, helping to maintain the stability and performance of business-critical systems. This position is well suited to someone who enjoys troubleshooting complex production issues, working across multiple teams, and using observability tools to drive timely resolution and continuous improvement.

Responsibilities

• Act as the subject matter expert for Dynatrace and banking applications, providing second-level support for business-critical systems.
• Monitor application availability, performance, user transactions, logs, traces, and infrastructure metrics to identify degradation and ensure service continuity.
• Investigate incidents, troubleshoot application-related issues, perform root cause analysis, and implement corrective and preventive actions.
• Configure and administer the Dynatrace platform, including OneAgent, ActiveGate, alerts, dashboards, monitoring rules, and performance reporting.
• Onboard new applications into the monitoring environment and support performance tuning and optimization initiatives.
• Coordinate with development, infrastructure, database, security, and vendor teams to resolve production issues, implement changes, and meet established service level agreements.

Requirements

• 3+ years of experience in second-level application support for enterprise or banking applications, including production support and incident management.
• Experience monitoring and troubleshooting enterprise applications in production.
• Hands-on expertise with Dynatrace for monitoring, troubleshooting, performance analysis, dashboards, alerts, and transaction visibility.
• Experience supporting third-party applications and understanding the business processes they enable.
• Eligibility to work in Egypt.
• Experience in banking or financial services environments is a plus.