Application Support French Language

Total Experience Expected: 04-08 years

Mandatory Requirements:

• Educational background or initial exposure in IT, Computer Science, or related
• Language Skills:
• French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks.
• English: Working proficiency
• High learning agility, autonomous learning and continuous skill development
• Strong curiosity and a methodical troubleshooting mindset.
• Good functional knowledge and business acumen

Desirable Requirements:

• Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis.
• Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes
• Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills.

Key Responsibilities:

• Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.
• Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.
• Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings.
• Contribute to the development and maintenance of SOPs and the knowledge base.