Application Support (HRMS Functional)

This position open to Kuala Lumpur,Penang & Johor Bahru.

Job Summary

We are seeking a proactive and customer-focused Application Support Executive to provide technical and functional support for our FlexHR solutions, including HRMS, Payroll, Leave, Claims, Attendance, Performance Management, Training, and Employee Self-Service (ESS) modules.

The successful candidate will work closely with customers to troubleshoot application issues, investigate system and data-related problems, provide user guidance, and ensure smooth operation of HR solutions. Candidates with prior HRMS, HRIS, Payroll, or HR operational knowledge will have a distinct advantage.

Key Responsibilities

·        Provide first and second-level application support to customers via phone, email, remote support, and ticketing systems.

·        Troubleshoot and resolve application-related issues in a timely and professional manner.

·        Analyze reported issues, identify root causes, and recommend appropriate solutions.

·        Support HRMS modules including Employee Information, Leave, Claims, Attendance, Payroll, Performance Management, Training and ESS.

·        Perform basic database investigation and troubleshooting using SQL queries.

·        Support deployment of software releases, patches, hotfixes and enhancements.

·        Conduct testing and UAT activities before deployment.

·        Prepare support documentation, user guides and knowledge base articles.

·        Conduct user training and system walkthrough sessions when required.

·        Collaborate with Consultants, Developers and Product Teams to improve product quality and customer experience.

Requirements

·        Diploma or Bachelor's Degree in IT, Computer Science, Information Systems, HR Management or related disciplines.

·        Minimum 2 years of experience in Application Support, Software Support, System Support or HRMS Support.

·        Basic SQL knowledge and database troubleshooting skills.

·        Experience supporting enterprise software applications.

·        Knowledge of HRMS, HRIS, Payroll, Leave, Attendance, Claims or related HR applications is highly preferred.

·        Strong analytical, troubleshooting and problem-solving skills.

·        Excellent communication and customer service skills.

·        Ability to work independently and manage multiple priorities.

• Chinese language will be an added advantage, as the role involves overseas customers.

Our Benefits :

• Hybrid Working mode with 3 days working on the office and 2 days working remotely.
• Annual Leave , Medical Leave , Maternity Leave , Paternity Leave
• Meal Allowance , Travel Allowance , Parking Subsidy, Medical & Dental Expenses Entitlement
• Performance Bonus
• Incentives
• Medical & Life Insurance