Application Support - Hybrid working

📍 Location: Close to BTS

💰 Salary: 55,000 THB

Cathcart Technology is partnering with a global financial technology company to find a Application Support Specialist to join their Bangkok team, supporting clients using a real-time finance platform.

This role is ideal for someone with a technical background who enjoys application troubleshooting, problem-solving, and client support and is interested in developing their career within financial and trading technology.

Key Responsibilities

• Provide day-to-day technical support for clients using the platform.
• Investigate application issues and incidents, troubleshoot failures, identify root causes, and provide solutions or workarounds.
• Manage support tickets through resolution or escalation and keep clients updated throughout the process.
• Configure and deploy trading solutions according to client requirements.
• Support new client implementation and system integration projects.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, IT, or related field.
• At least 3 years of experience in Application Support, Production Support, IT Support, Software Development, or a related technical role.
• Technical knowledge of Linux and Java.
• Knowledge of FIX Protocol, or real-time systems is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good English communication skills.

This is an excellent opportunity for IT Support professionals looking to join a well-established organization and further develop their technical and customer support skills. If you're interested, feel free to contact Thunwarat (Gee) at 094-991-0296 to learn more.