Application Support (Jira & Confluence)

K&K Talents is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in United Kingdom who is actively hiring candidates to expand their teams.

Role: Application Support (Jira & Confluence)

Location: Stevenage, UK (Hybrid)

Employment type: Full Time Permanent

Responsibilities

Jira & Confluence Administration Responsibilities

Administer Jira Software, Jira Service Management (JSM), and Confluence environments.

Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes.

Create and manage Confluence spaces, templates, knowledge bases, and content governance.

Manage user provisioning, groups, roles, and access permissions.

Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.

Support Agile teams with Jira best practices and process improvements.

Support & Operations Responsibilities

Provide L2/L3 support for Jira, Confluence, and JSM platforms.

Troubleshoot platform, workflow, permission, and integration issues.

Monitor application health, performance, backups, and maintenance activities.

Handle incident, service request, and enhancement activities within defined SLAs.

Support user onboarding, training, and documentation.

Work with JCMA and CCMA migration tools.

Note: Applicants for employment in United Kingdom should possess work authorization which does not require sponsorship by the employer for a visa