Application Support-L1 professional

Job Summary

Internal Application Support Executive Overview We are seeking a proactive and detail-oriented professional to support internally developed applications, ensuring efficient operations, high user satisfaction, and timely resolution of issues. The role requires strong analytical skills, domain knowledge, and the ability to collaborate across teams.

Responsibilities

• Provide day-to-day support for internally developed applications.
• Demonstrate a strong understanding of the Loan/Finance process to troubleshoot business scenarios.
• Utilize SQL to analyze data, identify issues, and support fixes.
• Interact with end users, understand their queries, and provide timely and effective solutions.
• Coordinate with cross-functional teams for issue analysis, enhancements, and process improvements.
• Participate in root-cause analysis and contribute to solution design.
• Document issues, resolutions, and enhancement requirements.
• Support UAT (User Acceptance Testing) and ensure smooth deployment of fixes or enhancements.

Must-Have Skills

• Strong understanding of Loan/Finance process workflows (Loan lifecycle, disbursement, repayments, NPA, etc.)
• Hands-on SQL experience (queries, joins, debugging, data validation).
• Strong communication and stakeholder management skills.
• Analytical and problem-solving mindset.
• Ability to work independently with minimal supervision.
• Experience in application support or business process troubleshooting.

Good-to-Have Skills

• Basic knowledge of PL/SQL, stored procedures, or database optimization.
• Familiarity with ticketing tools (JIRA, ServiceNow, Freshdesk, etc.).
• Exposure to Lending/Banking NBFC domain.
• Understanding of API concepts, Postman usage, or system integration concepts.
• Ability to create reports, dashboards, or functional documentation.
• Experience in SOP creation and process improvements.
• Knowledge of cloud environments (Azure/AWS) is a plus.
• Basic understanding of software development life cycle (SDLC).

Experience Required

• 1-4 years of experience in Application Support, Product Support, or Technical Support roles.
• Experience working with internal business teams and end users.
• Hands-on exposure to SQL-based troubleshooting and data analysis.
• Experience in Finance/Loan domain is highly preferred.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.