Application Support L2 Professional

Role Overview:

Responsible for monitoring, maintaining, and supporting the Central Recordkeeping Agency (CRA) system in a 24x7 production environment. Key focus areas include real-time application monitoring, incident troubleshooting, cloud infrastructure maintenance, batch tracking, and driving continuous operational improvements through automation.

Key Responsibilities

Application & API Support

• Monitor application health, system availability, and transaction flows to maintain operational SLAs.
• Diagnose and resolve complex L2 application issues, performing root cause analysis (RCA) to prevent repeat incidents.
• Manage API endpoints and microservices routing, leveraging Kong API Gateway for configuration, access controls, rate limiting, and troubleshooting.

Monitoring, Logging & Incident Debugging

• Monitor real-time logs, application alerts, system resource metrics, and transaction pipelines.
• Search, parse, and analyze logs across distributed systems to trace failing transactions and isolate software or database bugs.
• Track and resolve production incidents, managing escalations to L3 teams or software engineering when required.

Databases & Data Management

• Write and run standard and Advanced SQL queries for data extraction, integrity verification, and troubleshooting.
• Maintain operational familiarity with IBM DB2, including performing DB health checks, deadlock analysis, performance querying, and index troubleshooting.

Scripting, Automation & Testing

• Develop and maintain operational Shell scripts and Python scripts to automate repetitive tasks and health monitoring.
• Use Playwright to create synthetic monitoring scripts, automated UI testing, or automated application workflow checks.
• Drive operational efficiency by converting manual support tasks into self-healing or automated scripts.

System Maintenance, Security & Compliance

• Monitor, track, and remediate Vulnerability Assessment and Penetration Testing (VAPT) findings within designated compliance timelines.
• Actively participate in Disaster Recovery (DR) drills, failover testing, and periodic DR shifting operations.

Batch Processing & Cloud Operations

• Monitor scheduled batch jobs, investigate batch failures, and rerun or optimize automated workflows.
• Handle cloud-hosted application environments (AWS, Azure, or GCP basics), including managing VMs, storage buckets, and fundamental cloud service metrics.

Key Technical & Functional Skills

Skill Area

Expected Technical Proficiency

API & Gateway

Kong API Gateway management, REST/SOAP API troubleshooting

Databases

Advanced SQL (joins, subqueries, indexing), IBM DB2 operations.

Scripting & Automation

Python, Shell Scripting, Playwright (UI automation / testing)

Log Analysis & Tools

Centralized log searching (e.g., Splunk, ELK Stack, Grafana)

Cloud & Systems

Cloud fundamentals (AWS/Azure/GCP), Linux/Unix system navigation

Ops & Compliance

Batch job scheduling, Patch Management, VAPT tracking, DR Failover

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.