Application Support - L2 support

Our client is a leading consulting firm with regional coverage, they are looking for an Application Support Engineer with solid experience in L2 support to join their team.

Responsibilities

• Serve as the primary contact for Level 2 support staff station at HK Airport.
• Provide production and user support in accordance with the Service Level Agreement.
• Coordinate with the offshore support team to provide application support for the system.
• Assign problem investigations, bug fixes, and minor enhancements to offshore team members.
• Ensure the release plan and Incident Management System are up-to-date.
• Escalate issues to the Service Manager in a timely manner when necessary.
• Manage, track, and report on team work plans.

Requirements

• Minimum of 2 years of IT work experience.
• Presentable with an outgoing personality.
• Committed to system support work.
• Experience in troubleshooting Windows workstations.
• Basic understanding of Java and Angular.
• Possess application support work experience is an advantage.
• Office hours: 09:00 - 18:00, Monday to Friday (excluding public holidays).
• On-call for S1/S2 incidents during non-office hours.
• Immediately Available is preferred
• Bachelor Degree of above in information technology or related.

Please note that onlyshortlistedcandidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes