Application Support Lead

ABOUT THE COMPANY:

ALTEN is a multinational group founded more than 30 years ago, specializing in Engineering, Information Technology, and Consulting services for leading companies worldwide. In 2024, the Group achieved a turnover of over €4.14 billion and today counts more than 57,700 employees across the globe, 88% of whom are engineers and consultants.

ABOUT PORTO & THE POSITION:

To support its ambitious European growth strategy, ALTEN has established a Shared Services Center in Porto. Within this context, we are looking for an Application Support Lead to join our Front Office IT department.

Reporting directly to the Business Solutions Manager – Front Office IT, you will play a key role in supporting and optimizing critical business applications, including Planview (Changepoint / SmartPS), Salesforce, SmartRecruiters, and internal tools.

This position combines hands-on technical expertise with coordination responsibilities, making it an excellent opportunity for someone who enjoys solving complex application issues while driving operational excellence and support maturity.

KEY RESPONSIBILITIES:

• Provide advanced N2/N3 application support for critical business applications,
• Monitor and manage incidents, service requests, SLAs, and overall service quality,
• Conduct root cause analysis and implement corrective and preventive actions,
• Support and collaborate with N1 teams to optimize workload distribution and issue resolution,
• Maintain and enhance application configurations, integrations, and system performance,
• Manage and troubleshoot SaaS application integrations, working closely with vendors and internal stakeholders,
• Coordinate support activities and contribute to team organization and efficiency,
• Promote knowledge sharing, best practices, and continuous team development,
• Maintain application documentation and knowledge bases,
• Produce operational and performance reports, ensuring visibility on service delivery,
• Identify and implement process improvement initiatives,
• Ensure compliance with security, GDPR, and IT governance best practices.

This description considers the main responsibilities; it is not exhaustive.

PROFILE:

• 5+ years of experience in Application Support, Business Applications, or similar roles,
• English advanced and French is a plus,
• Experience supporting SaaS platforms and integrations (REST/SOAP APIs),
• Knowledge of SQL, scripting, or other technical troubleshooting tools is a plus,
• Familiarity with ITIL processes and ITSM tools such as ServiceNow,
• Strong analytical, problem-solving, and troubleshooting skills,
• Excellent communication and stakeholder management abilities,
• Coaching mindset with a passion for knowledge sharing and team development,
• Continuous improvement mindset and willingness to learn.

PERKS:

• Meal allowance,
• Health insurance,
• Transportation allowance,
• Additional vacation days,
• Professional development and career growth opportunities.

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV, and I'll be glad to meet you!