Application Support Lead

We are seeking a Tech Lead to manage and support critical Investments and Private Banking applications in Production environment. The role will ensure high availability, stability, and performance of production systems while leading a team of support engineers in a regulated banking environment. The candidate will act as a Subject Matter Expert (SME), driving incident resolution, automation, and operational excellence.

Key Responsibilities:

1 Incident & Problem Management:

• Lead resolution of P1/P2 incidents with end-to-end ownership
• Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
• Drive MTTR reduction and eliminate repeat incidents
• Manage major incident calls and stakeholder communication

2 Application Stability & Monitoring:

• Ensure 99.9%+ uptime of critical investment applications
• Proactively monitor applications using tools like AppDynamics, Grafana
• Identify and mitigate risks before production impact

3 Technical Leadership:

• Lead and mentor L1/L2 support teams (total team size 5-8 people)
• Define SOPs, runbooks, and support processes
• Improve overall support efficiency and maturity

4 Change & Release Management:

• Review and validate production deployments
• Coordinate with Dev/QA teams for smooth releases
• Ensure zero-impact deployments and rollback readiness

5 Automation & Optimization:

• Drive automation using Shell / PowerShell / Python
• Reduce manual intervention and improve reliability
• Implement SRE practices (alert tuning, self-healing)

6 Stakeholder Management:

• Act as SPOC for business, vendors, and leadership
• Provide clear and timely communication during incidents
• Ensure SLA adherence and governance

Required Skills

1 Technical:

• Strong troubleshooting skills in application support environments
• SQL (Oracle / MS SQL )
• Linux/Unix systems/.Net/Java/IIS/Windows
• Monitoring tools: ELK / Grafana
• APIs, batch processing, integrations

2 Process Knowledge:

• ITIL (Incident, Problem, Change Management)
• DevOps / SRE practices

3 Tools:

• ServiceNow
• CI/CD basics (preferably Azure Dev Ops)
• Cloud exposure (AWS preferred)

Domain Experience (Good to Have)

Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting Understanding of financial transactions and reconciliation.