Application Support - Market data

Role - Application support for Market Data applications in Windows environment with Devops

Location - Bangalore office

CONTRACT FOR 1 YEAR

Working in 3 different shifts in rotation:

• 6 am IST - 3 pm IST (2:30-11:30 CET summer time)

• 2 pm IST - 11 pm IST (10:30-19:30 CET summer time)

• 10 pm IST - 7 am IST (18:30-3:30 CET summer time)

• Working also on weekends with compensation days, also in rotation

Tasks:

• Perform pre-market checkout out critical applications and infrastructure.

• Support both application functionality and data content; escalate data content issues to vendors and/or internal developers.

• Run-books and FAQs, for helpdesk.

• Manage incident management process for Market Data issues.

• Manage engagement with end users/vendors and helpdesk until problem is resolved.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

• Candidate should have relevant experience in the range of 3+ years.

• Deep understanding of application configuration and troubleshooting, proficiency in Windows environment

• Devops experience (GitHub, CI/CD pipelines)

• Experience of remote support (international), working with vendors for problem resolution.

• Strong inter-personal and communication skills; making presentations to customer or client

audiences or professional peers and working independently on problem solving.

• Fluent in English

• Experience with scripting languages such as Perl, Python, Powershell.

Preferred Qualifications

• Application product support specialist for Refinitiv, Bloomberg, Datastream, Factset, etc

• Deep understanding of application configuration and troubleshooting, experience of supporting market data or trading desktop applications.

• Understanding of Linux environment.

• Experience with vendor data distribution systems like TREP, Elektron, Activ,, etc.

• Financial Industry experience - Understanding of capital markets, experience with multiple asset

classes.

• Market Data Industry experience.