Application Support - Microsoft skills - Lead

PRINCIPAL RESPONSIBILITIES: Candidate will be responsible to provide L2/L3 Support, Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications. Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failures, and be able to apply code fixes/patches on an as needed basis. Candidate will bring onboard new software version (upgrades) for NT Certification, Packaging and Deployment. Candidate should be able to work with Business partners directly to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support. Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management. Coordinate with various teams including offshore support staff and raise support tickets for all issues, analyze root cause and assist in efficient resolution of all production processes. Candidate will also be responsible for some Audit & Risk responsibilities as it pertains to the security of Northern Trust’s applications. Develop understanding of NT’s systems and products utilizing reference materials and support procedures. Present IT in a professional manner, exhibit customer service values in line with NT’s A Approach. Adherence to corporate standards at all times.