Application Support Officer

About the role

Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools. Investigate and troubleshoot issues reported by users, monitor system usage and performance, and coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution.

Key responsibilities

• Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools
• Investigate and troubleshoot issues reported by users; escalate to relevant teams when necessary
• Monitor system usage, performance, and incidents using dashboards or ticketing tools
• Coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution
• Maintain user guides, FAQs, and knowledge base documentation
• Assist with onboarding or training users on system usage and best practices
• Support testing activities after deployments or system changes to ensure readiness
• Help identify recurring issues and suggest process or system improvements

About you

• Bachelor's degree in Information Technology, Computer Science, or related field
• 1–3 years of experience in IT support, application support, or end user service roles
• Familiarity with logistics operations or Rider/Delivery App usage is an advantage
• Basic understanding of how software systems and mobile apps work
• Strong service mindset, communication, and problem-solving skills
• Willingness to work in shifts or provide support during logistics peak hours if required