Application Support Officer

Application Support OfficerJob Summary

We are seeking a highly organised, analytical, and resourceful Application Support Officer to join our growing team. This role is suited to someone with exceptional attention to detail, strong problem-solving skills, and the ability to think independently and exercise sound judgment.

You will be responsible for supporting clients with applications, completing and reviewing documentation, managing information, and ensuring that all submissions are accurate, complete, and handled professionally. The ideal candidate is proactive, dependable, quick to learn, and capable of managing multiple tasks without compromising quality.

Key Responsibilities

• Prepare, complete, review, and submit applications accurately and efficiently.
• Review application requirements and identify missing, inconsistent, or incorrect information.
• Communicate with clients to obtain the information and documentation required.
• Research application procedures, eligibility criteria, and submission requirements.
• Manage multiple applications and tasks simultaneously while meeting deadlines.
• Monitor application progress, maintain accurate records, and provide timely updates.
• Identify problems, resolve routine issues independently, and escalate complex matters when necessary.
• Handle confidential information responsibly and maintain professional standards.
• Follow established procedures while identifying opportunities to improve accuracy, efficiency, and workflow.

Requirements

• Minimum of an OND, HND, or bachelor's degree.
• Excellent attention to detail and a strong commitment to accuracy.
• Strong written and verbal English communication skills.
• Good analytical, organisational, and problem-solving abilities.
• Sound judgment, initiative, and the ability to think critically.
• Basic to intermediate computer skills, including Microsoft Word, email, spreadsheets, and internet research.
• Ability to learn new digital platforms, systems, and processes quickly.
• Ability to manage competing priorities and meet deadlines.
• High levels of integrity, discretion, and confidentiality.
• Access to a reliable personal laptop and stable internet connection.

Preferred Skills and Experience

• Previous experience in administration, application processing, data entry, documentation, or customer support.
• Familiarity with online portals, digital forms, and document management.
• Experience handling client information and managing multiple tasks.
• Strong research skills and the ability to follow detailed instructions.
• A proactive approach to identifying errors, resolving problems, and improving processes.
• Ability to use AI effectively to get results.

What We Offer

• The opportunity to contribute to a growing business.
• Opportunities to develop administrative, digital, research, and application management skills.
• A supportive environment that values initiative, accountability, and quality work.
• Opportunities to take on greater responsibilities as your skills and experience develop.

How to Apply

Interested candidates should submit their CV and a brief cover letter explaining their relevant experience, strengths, and suitability for the role.

We are particularly interested in candidates who can demonstrate strong attention to detail, initiative, sound judgment, ability to use AI effectively and the ability to work independently while maintaining high standards of accuracy and professionalism.

Pay: ₦50,000.00 - ₦100,000.00 per month

Work Location: Hybrid remote in Abuja