Application Support || Product Based MNC (Direct Payroll) || Kolkata Location

Job Profile- Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.

• Track all alert emails and take required action
• Follow defined process flow for all cases
• Handle Code Registration Requests from Users.
• Handle Data Provision task.
• Do Primary analysis for responding to user queries
• Provide root cause analysis on reported problems and suggest solutions wherever possible
• Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
• Coordinate with Development System Support teams as required
• Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
• Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
• Update daily log sheets and ensure proper shift hand-over
• Document standard procedures
• Provide support during UAT and Training
• Ensure task timelines are met consistently and the process standards are followed.
• Gain knowledge of the International Shipping Industry business.
• Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
• To complete all related tasks commensurating the position that may be assigned by the superiors from time to time

Preferred Skill Set- Minimum 3+ years into Application Support

• Bachelor s degree in information technology, computer science, or related field
• Verifiable experience in Functional Application Support.
• Preferred to have good exposure in SQL Job Category: Application Support Job Type: Full Time Job Location: kolkata Work Experience: 3+ years Salary: 6 - 10 LPA Notice Period: 30 Days

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