Application Support Professional

• Ability to create/modify SQL queries (MS SQL, Oracle, etc)
• Ability to create/modify Cognos reports
• Ability to analyze application log files/tables for troubleshooting purposes
• Experience troubleshooting integrations - APIs, web services, FTP, etc
• Experience analyzing data and troubleshooting data related issues
• Passion to identify and suggest process improvements, performance optimizations, etc
• Experience with Excel/VBA Macros
• Experience with IT Support Documentation, RCA, Knowledgebase updates, ServiceNow Incident Request

Nice to Have:

• Any experience on any of the portfolio applications will be highly considered
• Experience with System health monitoring or Site reliability engineering (SRE)
• Experience with SQL Jobs and DTS Packages/Services
• Experience with ERP applications or any other non-SAP apps mentioned above
• Experience with Microsoft Reporting Services (SSRS)
• Experience with Microsoft SQL Server Integration Services (SSIS)
• Experience with Visual Studio Express
• Languages:
• Javascript, ASP.NET, VB.NET, C#, VBScript, PowerShell