Application Support Representative - Student Worker Para Professional

Working Title: Application Support Representative Job Class: Student Worker Para Professional Agency: Minnesota IT Services

• Job ID: 97676
• Location: St. Paul
• Telework Eligible: Yes,
• Full/Part Time: Part-Time
• Regular/Temporary: Limited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/21/2026
• Closing Date: 10/27/2026
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Office of Transformation, Accessibility, Strategy & Delivery
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $18.15 - $21.26 / hourly
• Classified Status: Unclassified
• Bargaining Unit/Union: 207 - Technical/AFSCME
• Work Area: Office of Transformation, Accessibility, Strategy & Delivery
• End Date: 10/21/2027
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of <a class="HyperlinkV2 SCXO236260437 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(70, 120, 134);font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:left;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;" target="_blank" href="https://mn.gov/mnit/about-mnit/careers/" rel="noreferrer noopener">Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

As a Student Worker Para Professional you will support MNIT’s SPGI (Strategic Portfolio Government & Intelligence) team to support applications used to manage project and portfolio initiatives across the enterprise. Responsibilities would include helping the SPGI Team monitor incoming support tickets and assist in the resolution of level 1 support requests. These activities support IT project managers, resource managers, and leadership team members working on high-visibility IT project portfolios within MNIT. This could include working with staff on SharePoint updates, application training development efforts, newsletters, and other SPGI Team administrative responsibilities. Other responsibilities may include helping to keep project schedules updated, preparing presentation materials for project-related meetings, recording meeting minutes, etc. You will learn how a large, multi-faceted IT organization operates and understand some of the different roles within MNIT.

This position requires an employee to work onsite at 600 Robert Street, St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
• Candidates living 50 miles or more from the worksite in a bordering state are not eligible for hire unless relocating within 50 miles
• This position is temporary and it is anticipated to last 10/21/2027.**

Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available <a class="HyperlinkV2 SCXO252352064 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(70, 120, 134);font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:left;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;" target="_blank" href="https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp" rel="noreferrer noopener"> here : Education: Student Worker Eligibility -

To be eligible for an appointment as a Student Worker Paraprofessional, you must be enrolled in a post-secondary or graduate educational program or plan to enroll within three months. Students may be "off" for the summer or for one semester/quarter and remain employed as a student worker, but such absences cannot exceed one semester/quarter in a year. If you are enrolled at a credit-granting institution you must carry at least six semester/nine quarter credits. If enrolled at a non-credit granting institution or one that only offers one credit per class, you must be taking two or more classes per semester/quarter. Any lesser credit (class) load will be treated as a semester/quarter off. Graduate students must be enrolled in at least two courses or making progress on a dissertation. You will be asked to complete an Educational Verification form prior to appointment.

Experience:

• Pursuing an information technology discipline as a freshman or sophomore.
• Educational or practical experience with Microsoft O365.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Strongly Preferred Qualifications

• Pursuing a career in IT project management, business analysis, quality assurance or similar roles.
• Knowledge of SDLC principles and processes.
• Skill in time management, attention to detail, and general problem-solving.

Preferred Qualifications

• Knowledge of IT and project management or business analysis theory, principles and practice.
• Basic knowledge of computer hardware and Windows operating systems including troubleshooting.

Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application. How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact If you have questions about this position, contact Human Resources at [email protected]

Veterans To be considered for any Veteran's Status , you MUST indicate this on your application. RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD-214 form by the closing date to: [email protected]

About Minnesota IT Services <a class="HyperlinkV2 SCXO134350939 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(70, 120, 134);font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:left;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;" target="_blank" href="https://mn.gov/mnit/about-mnit/careers/" rel="noreferrer noopener">Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love. What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave

• 12 paid holidays each year

• Low-cost medical, dental, vision, and prescription drug plans

• Fertility care, including IVF

• Diabetes care

• Dental and orthodontic care for adults and children

• 6 weeks paid leave for parents of newborn or newly adopted children

• Pension plan that provides income when you retire (after working at least three years)

• Employer paid life insurance to provide support for your family in the event of death

• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

• Tax-free expense accounts for health, dental, and dependent care

• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.