Application Support Specialist

Location: BGC, Taguig
Shift: Mid Shift
Work Setup: Hybrid – 3x onsite per week
Employment Type: Full-time

Key Responsibilities

• Provide timely support and resolution for business application issues.
• Support application releases and transitions from development to production.
• Drive process improvements and optimize application support operations.
• Help automate manual processes to improve efficiency and service quality.
• Coordinate with stakeholders on incidents, problems, and escalations.
• Support operational and service-related initiatives.

Requirements

• Strong experience with relational databases, preferably Microsoft SQL Server. Snowflake is a plus.
• Experience in incident and problem management.
• Knowledge of Agile frameworks such as Scrum, Kanban, or SAFe.
• Experience with release management and software/engineering environments.
• Strong organizational and prioritization skills with the ability to manage multiple tasks.
• Interest or hands-on learning in Artificial Intelligence (AI).

Nice to Have

• Knowledge of AWS or other cloud services.
• Familiarity with CI/CD tools such as GitLab or Jenkins.
• Experience supporting SaaS applications, such as SAP.
• Knowledge of Java or Python.
• Experience with ServiceNow, Jira, Confluence, or similar tools.