Application Support Specialist

The Senior Application Support is responsible for ensuring the reliability, performance, and availability of critical business applications. This role involves high-level troubleshooting, application maintenance, and managing complex data interfaces (such as Core financial platform and Payment Gateways). The senior engineer will lead incident resolution, drive automation in batch processing, and ensure seamless application performance across On-premise and Multi-Cloud (HWC/GCP) environments.

Key Responsibilities & Scope of Work:

Incident & Problem Management: Lead the investigation of root causes (RCA) for complex application failures and implement permanent fixes.

Coordinate with vendors (e.g., Application vendor, Oracle, Huawei) for specialized support and project implementation.

oManage Business Continuity (BCP) and participate in DRP drills for critical applications.

Qualifications:

• Education: Bachelor’s Degree in Computer Science, Computer Engineering, or a related field.
• Experience: 5–8 years of experience in Application support, with a proven track record of managing mission-critical Application platform.
• Strong experience with Oracle Database (SQL, PL/SQL) and database performance tuning.
• Expertise in Linux/Unix environments and Shell ing.
• Familiarity with Middleware (WebLogic, Tomcat) and API integrations (REST/SOAP).
• Experience with monitoring tools such as Dynatrace, AppDynamics, or Splunk.
• Domain Knowledge: Solid understanding of financial systems, payment processing, or credit card operations (ISS/APS).
• Experience: 5–8 years in Application Support or DevOps, preferably in the banking or fintech sector.
• Soft Skills: Strong analytical thinking,