QUBE APPS SOLUTIONS SDN. BHD.
Application Support Specialist
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 36,000 – MYR 42,000 / year
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
27 August 2026
What they need
About the role
Training will be provided for job knowledge transfer. You will assist with onsite and remote installation of systems, especially for new clients to support project readiness. Travelling to overseas may be required.
Key responsibilities
- Take up standby shifts according to the duty roster to support users remotely
- Perform onsite and remote training to clients and presentations to new and existing clients on product features
- Prepare and develop documentation on software user guide and software customisation requests including software testing
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems
- Track, follow-up and resolve customer's outstanding issues based on ticketing system
- Perform ad hoc tasks assigned from time to time by management
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