Application Support Specialist

We’re looking for an experienced, solutions focused Application Support Specialist to come join our IT team in our Auckland branch.

This is a hands-on technical role within the IT team, responsible for supporting, monitoring and continuously improving our internal applications across TR Group. The scope of work is varied, including application support, release coordination, system monitoring and working closely with development and infrastructure teams to ensure our systems run smoothly and reliably. We’re seeking someone who is naturally curious, enjoys getting to the bottom of how things work and takes a proactive, detail oriented approach to problem solving.

About the Role:

• Support the operation, monitoring and performance for internal applications
• Work closely with internal teams to support new internally developed software releases
• Act as the central point of coordination for PAAS releases across the business and 3rd parties for releases such as Dynamics F&O and Dynamics CRM
• Produce support documentation for TR systems (internal and external)
• Assist the QA team with UAT testing when required
• Assist with 1st level support queries relating to in-house software applications/serve as an escalation point (level 2 and overflow) for TR helpdesk
• Under the guidance of the IT Support Team Lead, build, deploy, operate and maintain application monitoring systems utilising tools such as PRTG, Grafana and Azure native services
• Manage support tickets for internal applications by gathering technical information to ensure the technology team has sufficient information to investigate efficiently
• Perform operational tasks across internal systems and externally hosted applications such as setting up new users or producing reports
• This role is mainly office based, with the option to work from home 1-2 days a week once you’ve settled in. We value in-person collaboration and a strong team dynamic.

About You:

• Around 5+ years of hands-on technical experience, ideally within a mid-sized, multi-site environment
• Broad knowledge of modern enterprise technology, including servers, networks, storage, security, cloud platforms and end-user devices
• Good understanding of software applications, including how they’re designed, delivered and supported across their lifecycle
• A solid understanding of Powershell and be comfortable writing common operationally oriented scripts
• Have solid understanding of Microsoft Power Apps/Power Automate
• A good understanding of ITIL (or comparable ITSM framework)
• Have basic understanding of networking concepts (eg TCP/IP, DNS, ports and connectivity troubleshooting)

If you enjoy solving problems, getting to the bottom of how things work and working alongside a passionate team, we’d love to hear from you.

A little bit about us: TR Group is a specialist in leasing, renting, and selling vehicles into the transport industry, as well as providing driver training support to transport operators. We have 17 branches across New Zealand and Australia, with a team of over 300 people. Our vision is to do something extraordinary, and we challenge our team to take ownership of this every day. We’re honest enough to know that we are a work in progress and we’re always looking to improve. If you want to be part of a company that challenges people to learn, grow and make a difference in yours and other people’s lives while achieving extraordinary results for our customers and team, we’d love for you to join us. If you want to know more about us, check us out here: https://www.trgroup.co.nz/careers/