Application Support Specialist

About the role

Senior Application Support role focused on ensuring smooth business application service operations by resolving issues in a timely manner, facilitating smooth transition of application features from development to production environments, and actively developing continuous improvement initiatives and optimization of business application service operations.

Key responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner
• Facilitate smooth transition of application features from development to production environments
• Actively develop continuous improvement initiatives and optimization of business application service operations
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users
• Effectively communicate to stakeholders as part of incident/problem management
• Manage escalations related to operational topics

About you

• 4 to 10 years of work experience in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
• Experience with incident and problem management
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
• Experience or active personal learning in Artificial Intelligence
• Knowledge in cloud services, preferably AWS
• Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Experience in supporting SaaS systems (e.g. SAP)
• Knowledge in programming languages, Java and Python