Application Support Specialist

Position: Application Support Specialist (CPAP & Sleep Study)
Location: Sabah
Employment: Full-time

About the role
Medvision Healthcare provides respiratory home-care devices and sleep services. This role supports patients who use CPAP and other respiratory devices, assists with sleep study coordination, and delivers technical, clinical, and sales support to ensure optimal patient outcomes.

Key responsibilities

• Provide responsive frontline technical support and troubleshooting for CPAP and other home respiratory devices (phone, remote, and onsite).
• Educate patients on device setup, mask fitting, adherence, and basic maintenance.
• Conduct follow-ups to monitor therapy effectiveness and patient compliance; analyse device data and logs to identify issues.
• Coordinate and support home and clinic-based sleep studies (scheduling, patient prep, device deployment, data collection and preliminary checks).
• Assist in CPAP device and consumable sales: explain product features, recommend suitable devices/masks/accessories, process orders and follow up on deliveries.
• Document workflows, troubleshooting guides, sales and clinical notes, and knowledge-base resources.
• Work closely with clinical, operations, and sales teams to resolve issues and improve service delivery.
• Provide training and guidance to patients and staff on effective use of devices and applications.
• Accept rostered work during special hours (late evenings, weekends) and travel to patient homes when required.

Requirements

• Fresh graduates encouraged to apply; related tertiary qualification in Science, Engineering, Allied Health or similar.
• Strong problem-solving and analytical skills; able to interpret device data/logs.
• Excellent communication and interpersonal skills; customer-service oriented.
• Comfortable with sales conversations and basic product recommendations.
• Willingness to work special hours (late evenings, weekends) and travel to patient homes.
• Possess a valid driver’s license and own transport.

What we offer

• Competitive salary plus commissions and leave entitlements.
• Flexible working arrangements where possible and opportunities for professional development and career growth.
• Hands-on experience across clinical support, device technology, sleep services, and patient engagement.

How to apply
Send your CV and a short cover letter outlining your interest and availability for special working hours to [email/contact details].

Join Medvision Healthcare to support patients with CPAP therapy and sleep services — make a real difference in respiratory and sleep health.