Application Support Specialist II

Benefits:

• Health, Vision, & Dental Insurance
• Long Term Disability Insurance
• Basic Life and AD&D Insurance
• Employee Assistance Program (EAP)
• 401K Plan
• 10 Paid Holidays including 1 Floating Holiday
• Paid Sick Time
• 2 weeks Paid Vacation Time

Statement of Purpose

The Application Support Specialist II is responsible for ensuring the high availability, reliability, and optimal performance of mission-critical business applications. This role provides expert-level technical support, leading complex troubleshooting efforts, and root-cause analysis to minimize business disruption and drive continuous system improvements.

Major Tasks, Duties and Responsibilities

• Responsibilities include handling escalated troubleshooting, managing configurations, and analyzing root cause issues.
• Help to protect data integrity, ensure regulatory compliance such as HIPAA, CMIA, CFR
• Provide advanced technical assistance support on electronic health record applications.
• Provide oversight on external agency websites and public portals
• Support various assorted business and clinical applications.
• Provide support for provisioning, deploying, administering, monitoring, maintaining, vendor applications
• Designed and refined SQL Server replication topologies encompassing Publisher, Distributor, and Subscriber setups to efficiently support the distribution of enterprise-level applications.
• Provide support services within a hybrid cloud environment, including AWS, Azure, GCP, and on-premises data centers.
• Writes business requirements, functional designs and test cases for support fixes, ongoing enhancements and projects
• Support efficient workflows for clinical and administrative staff, providers, and partners.
• Assists in the development of key strategic attributes for the client’s information technology strategy
• Independently perform expert level analysis and design by translating business requirement requirements into technical specification
• Document complex processes, procedures, system configurations and specifications
• Prepare specified documentation guides, procedure manuals, tutorials, handbooks, and any other user documentation.
• Maintains familiarity with BHS policies and procedures and other applicable regulations to perform job duties accordingly.
• Participate in safety programming to promote client and staff safety
• Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times. Maintain health and safety standards of facility.
• Recognize personal biases working within diverse populations. Maintain cultural sensitivity at all times.
• Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.
• Attend meetings and trainings and participate in committees as assigned.
• Other duties as assigned.

Application Support Specialist II Competencies and Performance Expectations:

• Ability to multitask efficiently while maintaining accuracy.
• Ability to deliver prompt, impactful outcomes.
• Able to develop and implement proactive, automated solutions and processes.
• Able to quickly prioritize and efficiently complete tasks of varied scope, scale, and technical requirements.
• ability to act as a role model in demonstrating customer service, integrity, and ethical behavior.
• Ability to complete the above major tasks, duties and responsibilities
• Ability to demonstrate professional judgment and decision-making
• Ability to adhere to professional standards
• Able to sit at a desk, use a keyboard, write and physically perform other job duties.
• Ability to manage multiple deliverables or projects and work with tight timelines

Prerequisite Qualifications

A combination of education, training and work experience equivalent to:

• Bachelor’s Degree with six (6) years related experience OR associate degree with eight (8) years related experience OR High School or equivalent with ten (10+) years related experience.
• Exhibit strong analytical skills with the capability to acquire, retain and leverage advanced technical competencies.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Exhibits excellent communication and interpersonal skills.
• Strong customer service, communication, and project management
• 3+ years of experience with structured databases such as PostgreSQL, SQL Server, Snowflake or similar technologies
• Working knowledge on Oracle forms and web apps
• Working experience with unstructured databases such as NoSQL, Amazon DynamoDB, MongoDB, or similar.
• Familiarity Regulatory Reporting topics
• Must have valid California driver’s license and personal vehicle with liability insurance when driving personal vehicle on BHS business.