Application Support Specialist II Toronto, ON (ONSITE)

Job ID: 26-24370 **Job Title: Application Support Specialist

Location: Toronto, ON (ONSITE)

Duration: 7+ Months** Client: Public Sector **Job Description

Key Responsibilities:**

• Provide application and production support to internal teams and external clients.
• Manage JIRA/eSMT incident tickets , including prioritization, escalation, resolution, and closure within SLAs.
• Troubleshoot application, configuration, access, and production issues and coordinate resolution with technical stakeholders.
• Support ITIL processes including incident, change, deployment, release, upgrades, and application support.
• Coordinate with Project/Product Managers to track project deliverables, risks, issues, budgets, timelines, and status updates.
• Develop and maintain technical documentation, procedures, user guides, and knowledge-base materials .
• Support JIRA/DevOps/Power BI dashboards for sprint performance, velocity, financials, and project metrics.
• Assist with end-user training, presentations, meetings, onboarding/offboarding, and client relationship management.
• Ensure project deliverables meet Public Sector standards .

Must-Have Skills

• 5+ years

  in application support/project coordination.

• Strong JIRA/eSMT incident management and SLA experience.

• Strong ITIL knowledge: Incident, Change, Deployment, Release & Support.

• Application troubleshooting and issue-resolution experience.

• Experience coordinating cross-functional project teams and meeting deadlines.

• Experience with JIRA, DevOps and/or Power BI dashboards .

• Strong documentation, communication, stakeholder management, and customer service skills.

  If this opportunity matches your experience and career goals, please share your most updated resume for consideration.

   

  Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts can provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

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