TLD-THE LAND DEVELOPERS

Job Purpose
The Application Support Specialist is tasked with delivering day-to-day technical and functional support for all business applications across TLD. This role encompasses diagnosing and resolving software-related issues, coordinating with vendors, ensuring system uptime, and assisting end-users to facilitate the smooth operation of critical applications. Acting as a bridge between business operations and IT, the specialist plays a vital role in ensuring business continuity and enhancing user satisfaction.
Key Responsibilities
<ul>
<li>Provide daily technical and functional support for core business systems (ERP, CRM, HRMS, DMS, etc.).</li>
<li>Troubleshoot application errors, user issues, and integration problems in a timely manner.</li>
<li>Collaborate with vendors and internal teams to minimize system downtime.</li>
<li>Maintain system configuration, access permissions, and user roles in accordance with company policies.</li>
<li>Assist in system upgrades, testing, and the deployment of new functionalities.</li>
<li>Respond to user inquiries and support requests within the defined service level agreements (SLAs).</li>
<li>Conduct user orientation and refresher sessions on system usage.</li>
<li>Maintain application documentation, FAQs, and troubleshooting guides.</li>
<li>Support data validation, backups, and audit processes to maintain system integrity.</li>
<li>Collaborate with the Digital Systems Specialist and IT team to drive system improvements and process automation.</li>
</ul>
Key Accountabilities
<ul>
<li>Ensure consistent system uptime and stable performance across all applications.</li>
<li>Deliver timely and effective application support in line with internal SLAs.</li>
<li>Maintain accurate system documentation and support logs.</li>
<li>Enhance user satisfaction and adoption rates for digital tools.</li>
<li>Support the successful rollout of new modules, integrations, and upgrades.</li>
</ul>
Job Specification (Qualifications)
<ul>
<li>Bachelor’s degree in Information Systems, Computer Science, or a related field.</li>
<li>2–4 years of experience in application or system support, preferably in the real estate or service industries.</li>
<li>Hands-on experience with business applications, specifically Microsoft Dynamics.</li>
<li>Strong understanding of SQL, data integrity, and system integrations.</li>
<li>Excellent analytical, troubleshooting, and documentation skills.</li>
<li>Outstanding communication and coordination abilities across departments.</li>
</ul>

Application Support Specialist (Microsoft Dynamics 365 F&O)

Application Support Specialist (Microsoft Dynamics 365 F&O)

This job is no longer available

Talents

Recruiters

About