Application Support Specialist (Routeplanner.in)

Position Title: Field Application Support Executive
Industry: SaaS / Logistics & Distribution Tech
Product: Routeplanner.in (Route Optimization & Live GPS Tracking)
Location: Coimbatore, Tamil Nadu (Local travel required within city limits)

About the Product & Role

We have built a powerful software solution—Routeplanner.in—designed specifically for wholesalers and retailers to streamline their daily delivery operations. In Coimbatore, this is highly relevant for distributors of FMCG, groceries, textiles, and hardware who deliver goods to retailers across the city and nearby districts.

Our platform has two core interfaces:

• Wholesaler Application (Admin Dashboard): Used to create orders, assign them to drivers, plan optimized routes, and track live vehicle locations on a map.
• Driver Application (Mobile App): Used by delivery drivers to view their assigned route, navigate to retailer locations, mark "Reached," capture Proof of Delivery (POD), and complete the trip.

We are looking for a local Coimbatore-based support person who will train wholesalers and their drivers on these features and troubleshoot any technical glitches they face during daily operations.

Key Responsibilities

1. On-Site Training & Onboarding

• Visit wholesaler stores/godowns in Coimbatore (areas like Gandhipuram, Singanallur, Peelamedu, Ukkadam, etc.) to train store managers on the Routeplanner.in dashboard.
• Conduct hands-on sessions with delivery drivers (many of whom may speak only Tamil) to teach them how to use the mobile app for navigation, reaching waypoints, and marking deliveries as complete.
• Ensure all users understand how to share live locations and what to do if the GPS signal is weak.

2. Daily Troubleshooting & Issue Resolution

• Act as the first point of contact when wholesalers or drivers face issues such as:
• Login failures or OTP not receiving.
• Orders not reflecting on the driver's app.
• GPS not updating or showing the wrong location on the map.
• Route sequence not matching the physical delivery route.
• Failed Proof of Delivery (photo not uploading).
• Resolve 80% of issues remotely via phone/WhatsApp; visit the store only for critical unresolved problems.

3. Proactive Operational Support

• During morning dispatch hours (peak time: 7 AM - 10 AM), monitor the Routeplanner.in dashboard to ensure all drivers have started their routes on time.
• Assist dispatchers in manually re-optimizing routes if a driver calls in sick or a vehicle breaks down mid-route.

4. Feedback Collection

• Gather feedback from wholesalers about new features they need and report bugs to the development team with clear screenshots and steps to reproduce.

Pay: ₹120,000.00 - ₹180,000.00 per year

Work Location: Hybrid remote in Coimbatore, Tamil Nadu