Application Support (Trading Platforms), IWM –System Service Team

KGI* has been a leading financial institution in Asia since 1997. Our scope of business encompasses Wealth Management, Global Markets, Asset Management and Global Sales & Prime Services. We are committed to offering a comprehensive range of financial products and services to corporate, institutional, and individual clients throughout Asia. Backed by KGI Financial Group, we have a robust footprint in Asia, covering Taiwan, Hong Kong, Singapore, Indonesia, and Thailand^.

We are currently seeking a high caliber professional to join our system service team, under our International Wealth Management Division - Sales Administration Department.

Responsibilities:

• Assist in providing first-line support for digital systems, troubleshooting issues, and resolving user inquiries related to trading systems.
• Support daily digital system requests and issues, ensuring effective and timely resolutions while maintaining communication with users and stakeholders.
• Support system administration, including managing user accounts, permissions, and limit adjustments.
• Assist in the preparation of test plans and test cases.
• Support the performance of User Acceptance Testing (UAT) on the digital platforms.
• Maintain regular system checks and maintenance tasks.
• Acting as the gatekeeper for the production and UAT environments, ensuring all changes are correctly applied, tested, and deployed.
• Identify manual processes that can be automated, and leverage AI to optimize workflows.
• Assist in incident management activities – coordinating and resolving incidents involving business and technology communication.
• Support the development of user manuals.
• Maintain daily operations related to trading systems.
• Assist the team leader in coordinating administrative work.

Requirements:

• Bachelor’s degree or above
• 1-2 years working experience, experience in local brokerage business preferred
• Customer-oriented and proactive
• Business analysis experiences and AI background and would be advantages
• Strong market sense and responsive to users' needs
• Innovative, creative, self-motivated and able to work under pressure
• Proficiency in both spoken & written English, Cantonese and Mandarin

For more details about career opportunities in KGI, please visit our website https://www.kgi.com.hk/en/others/careers

Please send application with resume and expected salary quoting the job reference to the HR Department, 41/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong.

(Personal data collected will be used for recruitment purpose only.)

*KGI refers to KGI Asia Limited and its affiliates

^an investee enterprise of KGI Securities, not a subsidiary