Application Support with .NET

• Job Title: Application Support with .NET
• Experience Required: 3+ years
• Location-Chennai

Role Overview

Application Support Monitor, maintain, and support applications to ensure optimal performance.

Troubleshoot and resolve application issues promptly to minimize downtime.

Assist in deploying application updates, patches, and upgrades.

Incident Management Respond to and resolve technical incidents in accordance with SLAs.

Document incidents, solutions, and processes to enhance knowledge sharing.

Customer Interaction Serve as the first point of contact for application-related queries.

Provide clear communication to users regarding issue status and resolution timelines.

Collaboration And Improvement Work closely with software development, QA, and infrastructure teams to escalate and resolve complex issues.

Identify recurring issues and recommend improvements to prevent future occurrences.

Reporting And Documentation Maintain accurate logs of support activities and generate reports for management.

Create and update user guides, FAQs, and training materials.

Additional Job Description Key Responsibilities

Provide app support for WL Applications and Services which includes the following.

Regularly Monitor of WL Applications, ensuring the stability of the

service (Running processes, maintaining resources, viewing process and

software robot logs etc.) and where required taking proactive actions to

minimise impact to clients.

Handle automated alerts or system warnings related to application errors

by resolving or escalating them to relevant teams.

Analyse application logs to identify potential issues or patterns and come up with solution to maintain and improve application stability

Maintain and update application knowledge articles, user manuals and troubleshooting guides.

Provide technical support for application users which includes the following

Resolve issues related to application functionality, performance, and errors

and addressing customer queries in line with agreed Service Level Agreements.

Identify and troubleshoot incidents and resolve straightforward issues related to application functionality, performance, or access and escalate out of hours severity issues ensuring proper communication and resolution.

Ensure compliance with the Automation CoE policy, standards, and guidelines.

Ensure the platform meets the relevant security standards and policies.

Ensure adherence to ITIL policies and processes such as change management, incident management and problem management.

Provide concise reporting to Team Leader / Head of Application support and the CoE team.

Able to upskill on relevant areas like application architecture, operations, technology and frameworks used for application development and support operations.

Desired Skills Awareness of Incident Management, Change-Management Process, knowledge of ITIL standards.

ASP .NET, jQuery, CSS, HTML, .NET MVC.

RDBMS, MSSQL TSQL, PostgreSQL PG/PLSQL, MySQL) & DB Design.