Application Tech Support Practitioner

THE WORK:

• Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges

• Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations

• We are excited to see how your unique perspective can enhance our collaborative efforts!Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements

• Drive the resolution of incidents and outages, ensuring effective communication throughout the process

• Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness

• Establish and uphold disaster recovery procedures while ensuring data retention practices are followed

• Collaborate with colleagues to identify areas for improvement and implement best practices

  HERE''S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management

• A minimum of 1 year of experience in relevant related skills

• Bachelor''s Degree in relevant field of studies

  BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management

• Intermediate proficiency in Problem Management

• Advanced proficiency in Communication Skills

• Advanced proficiency in Customer Service

• Expert proficiency in Technical Troubleshooting